Refund & Cancellation Policy

What you can cancel, when, and how you get your money back. Everything here is done from My Orders — you never need to email us to start it.

The short version

• Before we dispatch it — cancel it yourself, instantly, no charge.
• After it ships — it cannot be cancelled. Refusing it at the door costs a Rs 200 fee.
• After it arrives — post it back at your cost and we refund you in full once it reaches us.
• Our mistake — we refund you and pay for your next delivery.
• E-books you buy — not cancellable or refundable.
• Publishing — your Rs 10,000 submission fee is refundable in full until you go ahead after your discovery call (section 7).

1. Cancelling before dispatch

While your order is still with us, you can cancel it yourself from My Orders. There is no penalty, no deadline to beat and nothing to ask for — the button is on the order, and the moment you press it the order stops.

There is no time limit on this. What matters is whether the parcel has left us, not how long ago you ordered: an order still sitting in our warehouse a week later is just as cancellable as one placed an hour ago.

If you paid online, we owe you the money back. The order page asks for your bank or wallet details straight away, and the refund is processed within 24 to 48 hours of you providing them. You can watch it move on the order itself: Order cancelled → Refund initiated → Refund complete.

If you chose cash on delivery, nothing was ever charged, so there is nothing to refund.

2. After it has shipped

Once the courier has collected your parcel we cannot recall it, and the order can no longer be cancelled. Your dashboard says so plainly on the order rather than offering a button that would not work.

You have two options: accept the delivery and return it (below), or refuse it at the door. Refusing a cash-on-delivery parcel is not free. It comes back to us as a return, we are still charged by the courier for the round trip, and a one-off Rs 200 refused-delivery fee is added to your next order. You are not charged for the books.

We would much rather you accepted it and returned it — it costs you the same or less and gets you a full refund.

3. Returning a book after delivery

Start it from the order in My Orders. Then:

1. We review the request and reply within two working days.
2. Once approved, you post the book back to us. Return postage is paid by you, unless the return is our fault (see below).
3. You enter the return tracking number on the order, so we know to expect it.
4. When the book reaches us we refund you in full, and the order shows as Refunded.

Please send books back in the condition they arrived in. A book that comes back damaged or incomplete may not qualify for a full refund.

4. When it is our mistake

If we send the wrong book, or it arrives damaged or misprinted, you should not be out of pocket at all.

Report it from the order. You still post the book back so we can see what happened, but as well as refunding you in full we give you a free-delivery voucher, applied automatically to your next order. We do not ask for your courier receipt — we simply pay for your next delivery instead.

5. E-books

E-books cannot be cancelled, returned or refunded. They are delivered the instant your payment clears, they are readable immediately, and there is nothing to send back.

Every paid e-book on Daastan has a free sample you can read before buying, and hundreds of complete books cost nothing at all — so you never have to buy one unseen. If an e-book will not open, or you were charged for the wrong title, that is a fault rather than a refund request: tell us and we will fix it.

6. How refunds are paid

Refunds go back by bank transfer, EasyPaisa or JazzCash, whichever you choose. We ask for those details on the order at the point the refund becomes due, so nothing has to be chased by email afterwards.

Refunds are processed within 24 to 48 hours of the point they become payable — for a cancellation, once you give us your details; for a return, once the book reaches us. How quickly it then appears is up to your bank or wallet provider.

Every request you raise, and the state it is in, is listed under Issues in My Orders, so you never have to remember which order it was against.

7. Publishing services

Publishing is paid for in one simple way: a single, fully refundable Rs 10,000 submission fee on the website — nothing else is ever charged online. These are the same terms you accept when submitting a book (version 2026-08-23, recorded on your order):

Your submission fee is fully refundable. A single Rs 10,000 fee puts your manuscript in front of our editorial team. If you decide not to go ahead after your discovery call — for any reason — it is returned in full.

We read it and come back to you. Our team reviews your manuscript and cover, usually within 3–4 working days. If something needs changing we tell you exactly what; you can revise and resend at no extra cost.

Your publishing plan is agreed with you, on a call. Nothing beyond the submission fee is ever charged on the website. Your package is planned together on your discovery call, agreed in writing, and invoiced separately — you pay nothing you have not explicitly agreed to.

Nothing goes on sale without your say-so. You see the finished cover and the finished book, and it only becomes public once you have approved both and so have we.

The book stays yours. You keep the rights and the title. You set your prices and earn 70% of every e-book sale; on print your production cost comes back to you first, then 70% of the profit. You can see what you have earned at any time.

In practice: the fee comes back in full if you do not proceed — refunds are arranged directly with our team and paid to your bank or wallet. Work under an agreed package is governed by the written agreement from your call. If you have a question about one, talk to us.

8. Getting in touch

Raise anything about an order from the order itself in My Orders — it reaches us with the details already attached, and you can follow its progress there. For anything else, contact us.

See also our Shipping Policy and Terms of Use.

Last updated 5 September 2026.